Return & Exchange Policy

Exchange Policy

At Maitrijaipur.com we stand behind the quality of our products. Please do read the product description mentioned on the website before placing your order. Actual colour of product may vary compared to what you see on your electronic screen due to respective screen colour/ resolution. Let’s not think of an irregular print or weave as a defect! That’s the hallmark & beauty of a hand block product.

Please read below our return & exchange policies before you return any item.

We offer an exchange for merchandise which is un used, and in the same condition as he / she purchased it, in its original packaging along with original tags and invoice, within 10 DAYS from the date of delivery. You may exchange with another size or style using your credit score.

Steps for requesting an exchange,

(a) Please email Customer Service team on [email protected] within 48 hours of delivery. The email should clearly mention Order number, Product for which exchange is requested along with the reason.

(b) Our team will review the request and respond within 2 to 4 working days. 

(c) Once your request for exchange is approved, we will generate a reverse pickup. There is a nominal fee of Rs.150/- towards pickup courier charge. For pin codes where pickup facility is not available or should you wish to courier it back yourself, we will share instructions over mail.

(d) After the pickup is done, please factor in minimum of 5-6 working days (for the original product to reach us and Quality Checks). Once this process is complete, we will exchange the product. Alternately, you can request for the credit score, which will be valid for 30 days.

 Refund Policy

All our products undergo rigours Quality Control checks. However, in an unlikely event of receiving a damaged product please immediately email us on  [email protected] along with order details and pictures of the product. We offer a 100% replacement for products that are received in damaged condition. If you do not like the product or colour, we will exchange it for you as per the process described above. 

Refunds can only happen via credit score. Refunds will only be done in the following cases:

  • Genuine sizing issues, only for unused garments, in original condition with tags. Please review our size guides carefully before making your purchase.
  • Genuine quality issues.
  • Packages lost in transit.
  • In case maitrijaipur.com discovers any mispricing in its online catalogue and the price charged to you is higher than the actual price.
  • In case maitrijaipur.com discovers that a wrong item has been shipped to you.
  • In case the customer is not happy with the purchase and has returned the item/items to the address mentioned. In such cases the filled return form should be included in the return shipment.

Please note that no refunds will be given in the following cases:

  • In case of minor design and colour variations. With hand block products there will always be some variation among the products.
  • Incorrect or out dated delivery address.
  • Incorrect address format including any form of a PO Box address.
  • After 2 failed delivery attempts by the courier.
  • Package refused by recipient.
  • Products returned in a used or damaged condition.

Note: Refunds will only be made after we have received the returned shipment except if the package has been lost in transit.

Please note that Refund will not be made against the purchase of products of brand Maitrijaipur.

Order Cancellations

Order can only be cancelled if it has not been shipped from our end. For order cancellations, please email us on [email protected] immediately after placing the order.

International Shipments

All duties/ taxes/ shipping charges on international orders are to be borne by the customer. We do not offer any exchange or returns on international shipment. All international orders undergo additional layer of QC checks and in an unlikely event of you receiving a damaged product or for any delivery related queries please immediately reach out to us on [email protected].

By purchasing from us, you confirm to have understood and agree to adhere to our policies. 

SHIPPING & DELIVERY

Free Shipping on all orders within India

We offer FREE-SHIPPING on all orders across India!

International Orders

For International orders, please do check shipping & custom duties of country of shipment and email us on [email protected].

When can I expect my order to arrive?

All orders are shipped using our reputed courier partners (BlueDart/ Fedex/ Dehlivery/ eCom Express etc.). For orders that are ready in stock we usually ship in 2-3 working days. For items that are under production we usually ship in 5-7 working days. Once your order is shipped you will get an SMS/ email with tracking details. Orders usually reach our customers within 4-10 working days.

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Billing & Payments

Maitrijaipur enables online verification and authorisation of payments through three payment services: the CCAvenue payment gateway (www.ccavenue.com), PayU payment gateway (www.payubiz.in) and through PayPal (https://www.paypal.com). Maitrijaipur.com is a Verisign secured site with 128 bit SSL encryption.

A. The following payment methods are accepted through the CCAvenue/PayU payment gateway:

• 1. Credit Cards: Domestic and International Visa, MasterCard and American Express credit cards.

• 2. Debit Cards: Debit cards issued by most of the major banks.

• 3. Net banking: We allow net banking transactions from nearly 50 major Indian banks.

• 4. UPI

• 5. GPay

• 6. Wallets (Freecharge, airtel money, amazon pay, phonePe, Amex ezeClick, Oxygen, Olamoney, jio money, citi bank reward points, HDFC PayZapp)

• 7. Credit Score

Note: Your billing amount will be shown in Indian Rupees on the payment gateway. This is equivalent to your order value.

For any grievances, it is requested to kindly email us at [email protected]